PW School Policy for Online Classes

Attendance Policy:

Students must complete the entire online course, activities, and exam (if required) to obtain credit hours. Students must sign for proof of attendance and will periodically be required to verify identity.

Student Documentation:

Online registration requires student’s full name, mailing address, phone number, and email address.

Certificate of Completion:

A PDF version of the certificate of completion will be emailed to the student upon completion of the course and passing the exam if required.  The certificate will display the student’s name, course name, course completion date, course approval number and signature of the school administrator.  Replacement certificates may be obtained for a $7 fee (prices subject to change).

Course Evaluation:

Students are asked to complete a course evaluation. Some states require evaluations be submitted to the agency and in those circumstances, evaluation forms will be compulsory.

Refund Policy:

(Note: This refund policy is for all states except for Colorado (CO) and Arkansas (AR).  Please see below for the CO and AR refund policies.)

Refunds are applicable only on courses that are 50% (or less) complete. Refund requests made within 30 days of purchase for courses that are not more than 50% completed are eligible for a full refund.

Requests made after 30 days from the date of purchase will receive a credit toward another online course with credit hours equal to those purchased.

Courses that have been more than 50% complete are not eligible for refunds or course hour credits.

NOTE: Our system does not allow for refunds on promotional coupons not applied. In order to obtain any promotional discount, the promotional coupon code must be applied at the time of purchase. You must enter in the promotional coupon code in the box on the catalog page, and click the “add” button, which will show your discount from the total.

Please contact our office at 1-888-391-9933 for refund requests.

Partial clock-hour credit is not given for any course.

Colorado Refund Policy:

Students who wish to cancel a purchased class and notify the school within three (3) business days are entitled to a full refund of all tuition and fees paid.

Students who withdraw after three (3) business days, but before commencement of classes (commencement is the date the course was started by student), are entitled to a full refund of all tuition and fees paid except the maximum cancellation charge of $150.00 or 25% of the contract course price (whichever is less).

In the case of students withdrawing after commencement of classes (commencement is the date the course was started by student), the school will retain the cancellation charge plus a percentage of tuition and fees, which is based on the percentage of contact hours attended in the Program/Stand Alone Course, as described in the table below. The refund is based on the official date of termination or withdrawal. Refunds will be processed within 30 days of request.

Student is entitled to upon withdrawal/termination:

Within first 10% of program 90% less cancellation charge
After 10% but within first 25% of program 75% less cancellation charge
After 25% but within first 50% of program 50% less cancellation charge
After 50% but within first 75% of program 25% less cancellation charge
After 75% (if paid in full, cancellation charge is not applicable) No Refund

 

The amount of lessons varies per course; refund will be based on percentage of lessons within that particular course.

  1. The student may cancel this contract at any time prior to midnight of the third business day after signing this contract (agreeing to these terms and conditions at time of purchase by clicking on agree to terms and conditions checkbox on purchase page).
  2. All refunds will be made within 30 days from the date of termination. The official date of termination or withdrawal of a student shall be determined in the following manner:
    1. The date on which the school receives written notice of the students intention to discontinue the training program; or
    2. The date on which the student violates published school policy, which provides for termination.
    3. Should a student fail to return from an excused leave of absence, the effective date of termination for a student on an extended leave of absence or a leave of absence is the earlier of the date the school determines the student is not returning or the day following the expected return date.
  3. The student will receive a full refund of tuition and fees paid if the school discontinues a Stand Alone course within a period of time a student could have reasonably completed it, except that this provision shall not apply in the event the school ceases operation.
  4. The policy for granting credit for previous training shall not impact the refund policy.

Arkansas Refund Policy:

For courses with fees less than $100:

Refunds are applicable only on courses that are 50% (or less) complete. Refund requests made within 30 days of purchase for courses that are not more than 50% completed are eligible for a full refund.

Requests made between 30 & 60 days of purchase of a course that has not been more than 50% completed will receive a credit in the form of course hours equal to those purchased.

Requests made after 60 days are not eligible for a refund.

Courses that have been more than 50% complete are not eligible for refunds or course hour credits.

For courses with fees more than $100:

Per Arkansas State Board of Private Career Education regulations, at completion of less than twenty-five (25%) of the program, the refunds shall be made on a pro rata basis. At completion of 25% but less than 50% of the program, the student shall be refunded not less than 50% of the tuition. At completion of 50% but less than 75% of the program, the student shall be refunded not less than 25% of the tuition. At completion of 75% or more of the program no refund is due the student.

Record Retention:

PorterWorks will keep student registration information for a period of at least five (5) years from the date of the class. Records will be held at 19126 Soundview Drive NW, Stanwood, WA 98292 and are available to any licensing authority for review with notice.

Reliance on Information:

Course materials are provided for general information info and should not be relied upon in specific business transactions. Student should seek outside council and confirm information prior to applying concepts provided in the course. Should a claim against PorterWorks be sought, then all parties agree to pursue arbitration before litigation. No claim shall exceed the amount student paid for the specific workshop or consultation. The student agrees to holds harmless PorterWorks, its instructors and administrators.

Contract Information:

PorterWorks Administrator

19126 Soundview Drive NW

Stanwood WA 98292

operations@porterworks.com

Phone: 888-391-9966

Fax: 360-652-9332

This school is approved under WA State RCW 18.85 RCW; inquiries regarding this or any other real estate school may be made to: Real Estate, Department of Licensing, PO Box 9021, Olympia, WA 98507.